Delete your account
You can delete your Qareeb account yourself, at any time, from inside the app — no phone call and no approval needed. This page explains the steps, and sets out exactly what is deleted, what is retained, and why.
Last updated: 26 August 2026
Deleting your account is permanent and cannot be undone. Your account, your order history, and your wallet balance cannot be restored afterwards.
How to delete your account
Customer app
Directly inside the app:
- Open the Qareeb app and sign in to your account.
- Go to the “More” tab in the bottom navigation bar.
- Scroll to the bottom of the screen and tap “Delete account”.
- Read the warning that appears, then confirm by tapping “Delete permanently”.
The deletion runs immediately on confirmation, and your device is signed out automatically.
Captain app
The captain app does not currently have a delete button, so deletion is done on request:
- Send a deletion request from the Support section inside the app, or through the channels on the support page.
- Include the phone number the account is registered with.
- We will verify the request came from you before acting on it.
- Deletion is carried out once any outstanding balance is settled, and we confirm when it is done.
Before you delete
Spend or transfer your wallet balance — it cannot be recovered after deletion.
Make sure you have no order or ride still in progress.
Save any invoices you need from your past orders inside the app first.
What gets deleted
The moment you confirm, with no waiting period:
- Your account is deactivated and can no longer be signed in to.
- Every session on every device ends at the same moment.
- Your name, email address and profile photo are removed.
- Your phone number is released from the account, so you can register with it again later as a new account.
- All your saved places are deleted (home, work, and anywhere else you added).
- Your saved payment methods are deleted.
- Your device push tokens are revoked, so platform notifications stop reaching you.
- Your identity is stripped from any support tickets you opened (name, email and phone removed).
What is retained, and why
Some records cannot be deleted because they involve another party or are required for accounting, tax, and dispute resolution. These are retained with no link to your name or number:
- Completed order and trip records: order number, its two points, distance, price, and stage timestamps.
- The associated financial entries: commission, captain and vendor payouts, and payment transactions.
- Support tickets and order-related correspondence, with your identity removed.
- Ratings and reviews you left, detached from your name.
- Prescription requests attached to a pharmacy order, for as long as that order record must be kept.
When deletion happens
- In the customer app: immediately on confirmation — no delay and no cooling-off period.
- For a captain account: after we verify your identity and settle any outstanding balance.
- Technical backups may retain copies for a limited period before they are rotated out in the normal backup cycle.
Can the account be recovered?
- No. Deletion is permanent and there is no way to restore the account or its data.
- You can register again with the same number, but it starts as a new, empty account: no order history, no wallet balance, and no saved places.
- Promo codes and referrals attached to the deleted account do not carry over to the new one.
Need help deleting?
If you cannot reach the app or run into a problem deleting, contact us through the channels listed on the support page.